Legal Information
Privacy Policy
Burger’d respects your privacy and is committed to protecting your personal information in accordance with Australian privacy laws.
1. Information We Collect
When you place an order through our website, we may collect:
- Name
- Email address
- Phone number
- Billing details
- Order information
- Payment details (processed securely via third-party providers)
We may also collect technical information such as IP address, browser type, and cookies.
2. How We Use Your Information
We use your information to:
- Process and prepare your order for pick-up
- Send order confirmations and updates
- Respond to customer enquiries
- Improve our website and services
- Send marketing communications (only if you opt-in)
3. Information Sharing
We do not sell or rent your personal information.
We may share information with secure third-party providers such as:
- Payment processors
- Website hosting providers
- Marketing platforms
All service providers are required to handle your information securely.
4. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.
5. Cookies
Our website uses cookies to improve user experience and website performance. You may disable cookies through your browser settings.
6. Your Rights
You may request access, correction, or deletion of your personal information by contacting us.
7. Updates
We may update this Privacy Policy from time to time. Updates will be posted on this page.
TERMS & CONDITIONS
By using this website and placing an order, you agree to the following terms.
1. Order & Pick Up
Burger’d provides online ordering for in-store pick up only.
We do not offer shipping or delivery through this website.
It is the customer’s responsibility to collect their order from the selected store location at the scheduled time.
2. Accuracy of Information
Customers must ensure all order details are correct before completing payment. We are not responsible for errors made during the ordering process.
3. Pricing & Availability
Prices are listed in Australian Dollars (AUD) and may change without notice.
Product availability may vary by store and time of day.
4. Payment
All payments are processed securely through third-party payment providers.
We do not store credit card details.
5. Food Quality & Responsibility
All food is prepared fresh. Once collected, Burger’d is not responsible for product quality if food is not consumed promptly or stored appropriately.
6. Limitation of Liability
To the extent permitted by law, Burger’d is not liable for indirect or consequential damages arising from the use of this website or services.
Nothing in these terms excludes rights under Australian Consumer Law.
7. Changes to Terms
We may update these terms at any time. Continued use of the website constitutes acceptance of the updated terms.
REFUND POLICY
Due to the perishable nature of our products, we do not offer refunds or returns once food has been collected.
However, if there is an issue with your order (incorrect item, quality concern, or missing product), please contact us immediately at the time of collection or within 24 hours of purchase.
Refunds or replacements may be offered at management discretion in accordance with Australian Consumer Law.
Sale items and promotional products are non-refundable unless required by law.